Worth knowing from A – Z

Live where you holiday! Your key card will be ready for you in our key box. You will have 24-hour access in and out of the house. Please find all important informations about the Riedz here.

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Travelling safely during the Corona / COVID-19 pandemic

Dear guests, please consider that you have to provide proof of vaccination or recovery / past infection to be able to travel to Austria and stay with us. Please find the latest Coronavirus information here.

You can cancel your booking free of charge up to 48h before your arrival. If you can’t maintain your reservation due to the Corona pandemic, please let us know as soon as you can. Since we are a small family business and this crisis hits us – like many others – particularly hard, you’d really help us by postponing your booking, instead of cancelling it. You can gladly postpone it to next year, if you like. With this action you would support us enormously in this difficult time and secure yourself a fine vacation for the future.

In case a lockdown is in order, we can only accept business travelers, people in training or locals in emergency situations.

You can find more Covid-19 related information here.



Cancellations during the Corona / COVID-19 pandemic

Reservations that can’t be held due to the current circumstances, can be cancelled free of charge up to 48h before your arrival.  To take advantage of our free cancellation offer, please contact us via

In order to accommodate you, we can also offer a voucher for your down payment.

All bookings made via a booking portal (such as can only be canceled via the respective booking portal. Thank you very much for your understanding!


Check-in: you are welcome to check in from 3 p.m. on.
Please put the filled-in registration form in the letterbox on the ground floor or leave them in your room or apartment.


Check-out: please check out until 11 a.m. and pay attention to the following instructions:
Please clean the kitchen inventory and put it into the cupboards. Please separate your refuse and dispose of it in the bins on the parkling lot. Please put the filled-in registration form and your key cards in the letterbox on the ground floor or leave them in your room or apartment.


The Alpine city Innsbruck has much to offer: mediaeval, baroque and modern architecture for sightseeing, Olympic history and of course numerous mountain sports activities like skiing, hiking, mountain biking …

We also provide lots of brochures and information materials in the entrance area on the ground floor.

Find your favourite activities on our activities page.

Area Map

Find all the mentioned restaurants, supermarkets, entertainment tips and transport services on our interactive area map.


Two ATMs can be found in the direct vicinity; one right at the corner of the street Höttingergasse, leading to the city, the other one next to the Großgasteiger pastry shop.

Bread & Pastries

If you want to enjoy fresh bread rolls and pastries, the Widmann bakery across the street is your place to go (from 6.30 a.m. on). Alternatively, you can turn to the Baguette at the nearby MPreis supermarket and the wonderful pastry shop Großgasteiger.


If you don’t want to prepare your breakfast yourself, you can have it served in the Baguette (next to the supermarket) or in the Großgasteiger pastry shop. In addition, you will find many options for an extensive breakfast or brunch in walking distance, in the city center.

Broom & Co

A broom and bucket, clothes pegs as well as bins for waste separation can be found in the cupboard under the refrigerator. A drying rack can be found behind the curtain in the kitchen.

An ironing board and a flat iron are available in the ski room in the basement – please put the items back after use.

A washing machine and a dryer is available there, too. They can be used for a fee of €2, only between 8 a.m. and 8 p.m. Please bring your own washing detergent.

Bin liners and toilet paper are also available in the basement and can be found behind the correspondingly labelled door.

Bus Connections

The bus lines J, H, K, N7 and N8 stop almost in front of the house.
The J takes you to the Nordkette or to the Olympiaexpress at the Patscherkofel. Please take the travel times and stops from the timetable boards at the respective stop.

You can call up the timetables online here:

Charging Station

A charging station for e-vehicles can be found in front of the house. You can activate it either with your own VKW charging card or through the Intercharge App, which can be downloaded by scanning the QR code at the charging point. If you don’t have a charging card or can’t download the app, we will be happy to lend you our charging card at the reception. Please note: The parking space in front of the house may only be used during the charging process.

Coffee Machines

Anything you might need for a nice cup of coffee will already be waiting for you when you arrive. Please only use whole beans for the coffee machine. Usage is a piece of cake, but an instruction manual is on display, anyway.


We are happy to provide a cot and a high chair on request.


All kitchens are equipped with a dishwasher. Some tabs will be provided by us upon arrival. Further tabs must be brought by you.

Emergency Numbers

Fire brigade: 122
Police: 133
Ambulance service / emergency doctor: 144


You are welcome to find yourself a cosy spot in our garden at the back of the house. On top of that, feel free to take a refreshing dip in our family pool – at your own risk and without engagement or warranty. Parents are liable for their children! We shall assume no liability! Furthermore, we kindly ask you to dispose of your waste and to take any tableware from the apartments back where you took them from. The waste can be disposed of in the respective bins at the parking area.

House Rules

Our apartments are located in a residential area, so municipal noice ordinance applies from 10 p.m. until 8 a.m. . We also ask you to use the washing machine and dryer in the basement only between 8 a.m. and 8 p.m.

Please store your sports equipment (skis, ski boots, sledges etc.) in the storage room in the basement; a shoe dryer can also be found there. Each apartment comes with an individual, lockable compartment.

Smoking is forbidden both in the house and in the apartments. Feel free to enjoy your cigarette on the balcony and make sure to use the ashtrays provided.

Please make sure to engage in conduct that complies with your expectations of appropriate and undisturbing behaviour. We want to make sure all of our guests feel perfectly comfortable at our place!

Innsbruck Card

The Innsbruck Card with validity periods of either 24, 48 or 72 hours is available at our reception desk. It entitles you to free public bus rides, free admission to museums and a lot more. Detailed information can be found in the folder on display.


LAN and Wi-Fi can be accessed in the entire building (Name: Freewave).

Just like home

We paid great attention to using premium quality furnishings in the apartments so you can feel at home from the moment you arrive. Your privacy is key! With that in mind and in accordance with our motto “home away from home”, we are very happy to offer our support at the front desk, but only for a short amount of time each day.

Parking Spaces

One parking space per apartment can be found at the back of the house and is included in the price for guests who book directly with us (€9 per day for bookings through other platforms). If you require more than one parking space, please contact us – a fee of €9 per day will be charged. Parking spaces are quite a “luxury good” in Innsbruck!


Are not allowed.

Public Transport

The bus lines J, H, K, N7 and N8 stop almost in front of the house.
The J takes you to the Nordkette or to the Olympiaexpress at the Patscherkofel. Please take the travel times and stops from the timetable boards at the respective stop.

You can call up the timetables online here:

Reception / Front desk

We are here for you if you have any questions. Please take our reception times from the time table at the front desk.


Every room is fitted with a safe. The instruction manual is on display.

Solar System

Our warm water is treated and saved by a solar system.

Room Service

Room service is carried out on a daily basis. If you do not want to be disturbed, simply use the signs in your apartment.

If you stay 14 days or longer, the bed linen and towels will be changed once a week.

In case you want your accommodation to be cleaned an additional time, please contact us. A fee of €20 will be charged.


In addition to the bakery across the street, where you can get fresh bread and baked goods every day (except Sundays and public holidays), a supermarket is located in the proximity – the MPreis (turn right after the crossroads on Höttingergasse / Schneeburggasse). On top of that, Café Großgasteiger offers home-made sweet treats (it can be found next to the pharmacy at the crossroads).

A beautiful and hand-printed grocery bag will be waiting for you in your apartment. Feel free to take it with you when you set out for your adventures in the region. If parting ways with this handy companion seems too hard of a task, you are welcome to purchase the linen bag at a charge of €10 at reception.

Shower & Soap

The soap dispensers in our showers are filled with top-quality shower gel produced by a traditional family-run company from Tyrol called “Walde” (

Snack Machine

A machine offering drinks and in-between snacks can be found in the entrance area.


A manual for the stove is on display in each of our apartments. Please make sure to turn on the fume hood when using the stove. It only needs to be pulled out to be activated. The levels can be adjusted manually.

Vacuum Cleaner

A vacuum cleaner can be found in the basement near the washing machine and dryer. Please put it back after use. The Rabennest is equipped with its own vacuum cleaner. It can be found in the roof slope cupboard near the kitchen table corner.


Our house is very well-isolated. During winter, appropriate airing of the rooms is particularly important. Please open the windows for up to 5 minutes every day to change the air in the room. The heating system will make sure the temperature is increased to pleasant levels again. In summer, it is recommended to air the room early in the morning. That way, the temperature can be kept at pleasant levels.

Visitors Tax

The visitor’s tax of Innsbruck amounts to €2 per day and person (from 15 years up).


Please separate your waste. It needs to be separated into plastics and packaging, metal, glass, paper, residual waste and organic waste (those bins can be found on the balcony, and in the top floor they are placed in the tea kitchen). The bins for residual waste (white) and organic waste (green) can be found underneath the sink. Please dispose of your garbage in the respective bins at the parking lot.


Our water has its source in the Limestone Alps, and since it’s fresh spring water, it’s perfectly potable. On top of that, the energetic characteristics of our water are enhanced by an in-house system.

Sustainability is a matter close to our hearts, which is why there is a large underground tank in the garden in which rain water is retained and filtered. This water is used in our lavatory facilities and for doing the laundry.

Welcome Card

Provided that you submit your data to us prior to arrival, we will be happy to issue the Welcome Card of the local tourist association upon receipt of the complete registration form. The benefits included in the card can be found in the folders on display or on our respective website.

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